Senior Sales Representative at a Fashion House – West Africa Vocational Education (WAVE)

 

Location: Victoria Island, Lagos
Employment Type: Full-time
Work Hours: Monday – Saturday (One day off)
Salary: ₦300,000 – ₦400,000 Monthly
Application Closing Date: Not Specified

About the Role

Our client, a fashion house, is looking for a Senior Sales Representative to join their team. This role is crucial in delivering an exceptional shopping experience by offering personalized styling advice, fostering long-term client relationships, and supporting store operations. The ideal candidate should have a passion for fashion, a strong understanding of customer needs, and the ability to lead by example in a sales-driven environment.

Key Responsibilities

Customer Experience & Sales

• Warmly welcome customers, creating a positive and inviting store atmosphere.
• Provide personalized styling advice and product recommendations based on customer preferences.
• Respond to client inquiries within 15 minutes, ensuring prompt and professional communication.
• Assist customers with purchases, including processing transactions via POS systems.
• Develop in-depth product knowledge, including fabrics, designs, and brand heritage.
• Build and maintain long-term customer relationships through personalized follow-ups.

Store Operations & Team Support

• Support merchandising efforts, including stock replenishment and visual displays.
• Assist junior sales associates in achieving sales targets and individual performance goals.
• Process transactions efficiently, handling cash, credit card payments, and refunds as authorized.
• Open and close the store following standard operating procedures.
• Recommend refund approvals to the Retail Operations Manager and authorize discounts of up to 10%.
• Participate in buying meetings, providing insights on product selection.

Requirements

• Minimum 3 years’ experience in retail sales, preferably in the fashion industry.
• Passion for fashion with a strong understanding of customer preferences and trends.
• Excellent communication and interpersonal skills with the ability to build relationships.
• Proven ability to meet and exceed sales targets.
• Experience with POS systems and handling financial transactions.
• Strong organizational and time-management skills.
• Ability to lead and mentor junior sales associates.
• Customer-focused mindset with a dedication to exceptional service.
• Minimum of a High School Diploma or equivalent; a Degree in Fashion, Business, or a related field is a plus.

How to Apply

Interested and qualified candidates should send their CV to Email using the Job Title as the subject of the email.