Company Overview
Cobranet, a trusted internet service provider established in 2003, delivers high-speed, reliable internet solutions to individuals and businesses. With a robust, fully redundant network architecture, we maintain 99.5% uptime, ensuring uninterrupted connectivity for our customers. Our mission is to continue offering cutting-edge digital solutions at competitive prices.
We are seeking a Field Engineer to join our team in Lagos, Nigeria.
Job Title: Field Engineer
Location: Lagos, Nigeria
Employment Type: Full-time
Industry: Internet Service Provider (ISP)
Key Responsibilities
Installation & Configuration
- Install and configure internet services, routers, modems, and networking equipment at customer locations.
- Follow company guidelines to ensure accurate setup, connectivity, and optimal performance.
- Conduct speed and quality tests to verify service functionality.
- Educate customers on equipment usage and maintenance.
Troubleshooting & Issue Resolution
- Diagnose and resolve network connectivity issues, equipment malfunctions, and service disruptions.
- Respond promptly to customer complaints and service requests, delivering effective solutions.
- Collaborate with technical support and network operations teams to escalate complex issues.
- Maintain detailed service records, documenting installations, issues, and resolutions.
Customer Service & Communication
- Provide professional, courteous service to ensure a positive customer experience.
- Explain technical information in clear, simple terms to non-technical customers.
- Recommend network performance improvements, equipment upgrades, and additional services.
- Work with sales teams to gather customer feedback and identify upselling opportunities.
Quality Assurance & Compliance
- Ensure all installations adhere to company standards, policies, and regulatory requirements.
- Conduct regular service audits to identify and resolve deficiencies.
- Stay updated on industry trends, emerging technologies, and best practices in ISP service delivery.
Requirements & Qualifications
- Minimum: High school diploma; a technical certification or degree in a related field is an advantage.
- Proven experience in network installations, preferably in an ISP or telecommunications environment.
- Strong knowledge of networking concepts, protocols, routers, switches, modems, and cabling.
- Proficiency in troubleshooting and resolving network issues.
- Familiarity with Windows, Linux, macOS, and network diagnostic tools.
- Excellent customer service and communication skills.
- Ability to work independently, prioritize tasks, and meet deadlines in a field-based role.
- Valid driver’s license and willingness to travel to customer sites.
- Physical ability to lift and move networking equipment during installations.
Salary & Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
Application Deadline: 31st March 2025
How to Apply
Interested and qualified candidates should send their CV to: EMAIL with "Field Engineer" as the subject line.
Join Cobranet and be part of a team committed to delivering reliable internet solutions across Nigeria!
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